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Cancellations

Cancellations and Returns

I have just placed an order. How do I cancel the same?

Please get in touch with our Customer Care to get your order cancelled.

In cases where the order has not been shipped, the same will be cancelled immediately. In cases where the order has already been shipped, please do not accept the shipment when it arrives.

However, the same is not applicable on products which have been specially procured against the order. In such cases, the amplemeds.com team will notify the same to you immediately.

 What are the cancellation charges?

Orders generally get shipped within 1-2 days. Shipping could be initiated as early as an hour within the order time.

In cases where the cancellation request reaches us before the shipping gets initiated, there will be no cancellation charges. In cases where shipping has been initiated, a cancellation charge of Rs 100 shall apply.

However, the same is not applicable on products which have been specially procured against the order. In such cases, a cancellation charge of up to 20% of the order value will be levied as per amplemeds.com discretion

 How will I get the refunds for my cancelled orders?

In cases of Post-Paid (Cash-On-Delivery or Credit) orders, the cancellation charge if any, would apply on your next purchase.

In cases of Pre-Paid orders (Online Payments), on cancellation, your remaining amount will get refunded to you through the same payment mode which you had used for the transaction.

 When will I get the refunds for my cancelled orders?

In case of Non-Shipped orders, the refund will be processed, on confirmation of cancellation by the Customer Support team.

In cases of orders which have already been shipped, cancellation gets confirmed once the products are received back at amplemeds.com office. On confirmation of the same, the refund will get processed.

What do I do if I get my shipment in damaged condition?

amplemeds.com takes utmost care in packing your orders and uses reliable logistics partners to carry your shipments. But, in the rare instance of a damaged shipment, please do not accept the delivery of the same.

Immediately on declining the delivery, please contact our Customer Care and inform about the same. amplemeds.com Support team will help you in finding an alternate solution – shipping of a replacement or cancellation of the order.

 I have bought a product from amplemeds.com which I am yet to use. Is it possible to return the same?

amplemeds.com has a no-questions-asked-returns policy for unused products. The products will have to be in its original condition for the same. Return shipping charges shall apply on all returns.

However, the same is not applicable on products which have been specially procured against the order. In such cases, the amplemeds.com team will notify the same to you immediately.

In case you want to return a product, please contact our Customer Care.

amplemeds.com Support team will help you in scheduling a Pick-Up for the returned product, from your place. In cases where the return shipment cannot be facilitated by amplemeds.com, you may be asked to ship the product to our address directly.

 I bought a product from amplemeds.com. I have started using it, but do not like it anymore. Is it possible to return the same?

Returns are generally accepted only if the product is unused and is in its original condition.

In cases where the product has been used partially, if there are genuine reasons for the need for a return, amplemeds.com shall initiate a return request with the manufacturer or vendor of the product. If the vendor is satisfied with the reasoning for the return of the product and is willing to accept the return, amplemeds.com will confirm the acceptance of the return. If you want to initiate such a return process, please contact our Customer Care within 15 days of the receipt of the products. A return shipping fee of Rs 100 would be applicable, if returns are approved.

Can I cancel or return only a part of my order?

Yes, it is possible to cancel or return only a part of your order. Please get in touch with our Customer Care to initiate a partial cancellation or return request.

 When will I get my refunds, in case of returned products?

amplemeds.com Support team will confirm the acceptance of your returns, on receiving the products back at amplemeds.com office.

On confirmation of the same, your refund will be processed. The refund amount shall be paid back to you through the same payment mode, which you had used for making the payment. The same will be processed within 7-10 days from the date of refund confirmation.

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